System started to remove dukats why

It's third day I lose dukats everytime i get online here. what it the problem?

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Answers: 3

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Please check the Dukat Contest Feed which you can find at the bottom of your Dukat Contest profile: https://www.dukascopy.com/fxcomm/dukat/?action=profile&nickname=rashadali

It seems that your losses came from trading Dukats on Dukat JForex and Dukat Binary accounts.

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8 May 2016 by

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I think it is not shown there. It was 452 dukats for daily entrance to Dukas community i guess. I will try to make printscreen next time )

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9 May 2016 by

al_dcdemo avatar

You should get +250 DUK daily bonus for a login to community. To verify that you have to tick "Show small transactions" on your Dukat Contest Feed.

If you didn't get that bonus and/or Dukats were in fact subtracted from your account, then collect evidence and send it to contest@dukascopy.com along with a description of the issue.

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3. Balances of the participants who accumulate Dukats and don't take part in the current period are reduced at the following rates:
- 9,999 DUK or less are not a subject of reduction;
- 10,000 - 99,999 DUK will be reduced by 5%;
- 100,000 - 249,999 DUK will be reduced by 10%;
- 250,000 - 499,999 DUK will be reduced by 15%;
- 500,000 DUK and more will be reduced by 20%.

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4 July 2016 by

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