If your prize is not credited in three business days after contest results are published, send an email to contest@dukascopy.com and ask them to credit your prize.
Don't forget to provide your community username (nickname), a link to respective contest results and a brief explanation.
The prize will be credited to "My Finances" section of your community profile and you'll then transfer it to your live account.
Excerpt from the most recent version of "Prizes and Awarding Rules":
"If Participan…
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Open trading account 
